When Colleagues Bicker

When Colleagues Bicker

We like to think that employees are adults, that colleagues will all get along, and that everyone will focus on the organization’s goals and be united, but that is not the case in many work environments. While driving to a conference, my colleague Donna Cutting and I...
Seeing Half of the Story

Seeing Half of the Story

One of our clients was kind enough to send me what he experienced after I wrote an article about the importance of feedback and compliments. “Once I paid what I thought was a huge compliment to a Director of Nursing about a member of her nursing staff. As a physician,...