Feedback and Recognition

Understanding Your Group: The Power of Observation

Good Observation Skills Can Give Us Valuable Information beyond What Is Being Said We spend much of our lives in various kinds of groups, but many of us seldom take …..

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Does Your Spot Award Lack Momentum?

Have you ever gotten mail or phone call telling you that you’ve won a cruise or timeshare?  Likely you have.  And likely you hung up the call or discarded the …..

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Thanksgiving Overload!

Yesterday, I was meeting with a senior manager – we’ll call him Saresh – and he was telling me about a problem he had with one of his employees, Chris. …..

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