Management

Sweatshirt Creates Cold Chill

When I first saw this ad from H&M, the huge retailer, I thought, “What kind of diversity do they have on their marketing team?” What my colleague Tina and I …..

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The Drama of Unintended Consequences

This is a story of killing with kindness. Well, there isn’t any actual murder involved, but you’ll see what I mean. About 30 years ago, when I was the director …..

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Good Cop, Bad Cop: A Lesson for Leaders

At the risk of giving the impression that I’m a terrible driver, I would like to tell you about two very different encounters I have had with traffic officers. One afternoon …..

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