The Nine-to-One Ratio

The Nine-to-One Ratio

One of the managers with whom I work regularly, Steve, reminds me that he does compliment his employees. He does! It’s true and I hear him. The problem is, when he does compliment them, his employees are so downtrodden that they barely hear him. They are so accustomed...
Hello, My Name is Karen

Hello, My Name is Karen

Hello! My name is Karen. If you had asked me 10 years ago if I would be apologizing for my name, I would have said,“…What?”   When my parents, mostly my mother, named me Karen, it was after my grandmother Karoline. It was a very popular name at the time, and in...
Why Porch Haircuts Matter to Your Business

Why Porch Haircuts Matter to Your Business

Last week, I wrote about Bill’s less than perfect haircut. I received a surprising amount of feedback on the blog. I just love it when people give me feedback! What prompted the large number of responses? Was it that others wanted to know how to successfully cut their...