Recently, my husband Bill and I were traveling home from New Orleans after visiting Katie, who is experiencing a new chapter in her life as a college freshman at Tulane University.
We knew that we would get to the airport very early. I had decided to use the time in the airport to write a blog, but I have to admit I was distracted. My head was filled with concern about friends and colleagues living in Houston during Hurricane Harvey, and my emotions were on overload having just hugged Katie goodbye. The creative juices were not flowing.
The topic I wanted to write about was how to re-engage with your work. And then, if you believe in miracles, one occurred! Janez Eli, gate agent for Southwest Airlines, appeared at the desk at Gate 9.
Janez picked up the loudspeaker and said confidently, “Ladies and gentlemen, we are about to have some fun. When a customer walks up to me and requests anything from me, I am going to say to the customer, ‘before I can help you, the travelers at this gate want you to do something.'” None of us really understood what she wanted, and there was little reaction. Then, Janez continued, “When I say that, it’s your cue, to say, ‘Sing.’” Again, none of us really got it, and not much changed in the terminal.
I waited about 5 minutes and then realized that I did need to ask Janez for something. Bill and I wanted to have our tickets reissued in order to rebook to a flight that would leave 90 minutes earlier.
I approached Janez and made the request. She smiled a huge smile that seemed to show, “This is how it’s done,” and she said to the travelers, “This woman needs something from me, what would you like her to do?” The group all said, rather weakly, “Sing.”
I asked if I could dance instead of sing. Janez was even more excited about that! She whipped out her cell phone, she played music, and I danced – right there in the middle of the airport! True to her word, Janez switched our flight. A stranger took a video, and she sent it to me. It can be seen here.
This process continued for an hour. Once the mood was set, many travelers came forward with requests…and a willingness to perform! We heard an assortment of songs, including a fabulous rendition of the national anthem.
So, I suspect for most of my readers, asking your customers, patients, students, or co-workers to sing might not always work out so well. But humor and creativity are welcome, no matter the job. So my question to you is, “How can you have more fun?”
Please let me know the ways you have increased employee engagement and found more fun in your work.