Tag Archives: employee engagement

Communication - Employee Engagement - Leadership

Who Pays For Dinner?

I was sitting at book club last night and my friend Carla turned to me and exclaimed, “Write about laptops and devices!” What? I was puzzled.

“Write about bringing laptops into meetings and how disrespectful that is. People think they are multi-tasking and being productive, but they are really expecting the meeting to run on autopilot. They may be listening, but they are not contributing.”

I was thinking about the meeting I had facilitated earlier that day. Two participants had been using their phones under the table. Literally under the table. Did they think their colleagues didn’t notice? Did they think I didn’t notice? Did they realize that they aren’t super humans and their minds can’t be in two places at one time? AND, it was a wake-up call to me that my program had gone a bit astray and if I were completely on topic and relevant, this wouldn’t be happening. Immediate feedback!

And then I thought about Kristine at the same meeting. She told me she had been waiting for a call from her doctor, which she received during the very same meeting, and she left as soon as she received the call. Fortunately for her, she was able to receive the medical care she needed during the work day and return to work.

I also thought about my colleague Sharon Weinstein . She attends EVERY meeting with laptop in hand and she takes copious notes. She often shares her notes and they are incredible. Somehow, she is able to take notes AND contribute. Though I am not a neuroscientist, I am going to guess it is because the notes she is taking are about the meeting, not about another topic. What I do know is that Sharon is unusual. Unfortunately, most meeting participants are not using their devices to focus on the meeting. Most are using them to multitask, or to text and engage with their social network.

Interestingly, in technology companies, devices are banned at meetings. That’s right, the people who make the devices and the software that supports them know you can’t be two places at one time! In fact, those very same product developers and engineers frequently place their phones in the middle of the table during meals. The first person to reach for his or her phone pays for dinner. They know that you can’t have meaningful discussions and relationships while checking your phone.

If your organization suffers from “device creep,” and most do, I recommend considering the following options:

  • Create a policy of device-free meetings in your organization.
  • If you don’t have that policy, discuss as a group at the beginning of the meeting if the group will allow devices.
  • Have one notetaker with an on-screen laptop and distribute those notes.
  • Use notepads. For those who have forgotten, it’s paper with lines and you will need a pen or pencil.
  • Place devices in the middle of the meeting space. The person who grabs his or her phone first is responsible for the task that no one at the meeting wants.
  • Take breaks and allow time for people to check their devices and respond accordingly.
  • Only hold extremely important meetings and keep them short. If the topic is relevant to everyone in attendance, the devices are less likely to surface.

If you are the meeting organizer, or in my case the instructor, and you see the phones come out, don’t be judgmental. You don’t know if the participants are taking pertinent notes, texting a message that the class is so interesting that they will be running late, or checking the stock market.

If you want to manage devices, manage them as a group, at the beginning of the meeting. And while we might be able to manage devices, the only way to manage attention is to be relevant.

How does your organization handle “device creep”?

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Communication - Leadership - Performance Management

Everyone Who Has A Job Is A Presenter

In our multipart series on preparing for presentations, we have discussed defining a purpose and the effective use of visuals. Too often we don’t think of meetings within our own organizations as presentations, but they are! We lament “another meeting.” We rush to the restroom, grab some water if we are being healthy, caffeine if we are not, and dash off, mumbling under our breaths.

When we hear the word “presentation,” we often think of an assigned topic, an assigned time, and an audience outside our organization. Perhaps a potential customer, an educational tour, or a pitch to donors. While those are all important presentations, just as important to your career are the informal presentations you have with your leadership, your peers, and your subordinates. These colleagues are the people who will help define you, and your projects’ success.

Everyone who has a job is a presenter. If you are a speech writer, you present your ideas. If you are a tree planter, you present your concerns about the soil. If you are a preschool teacher, you present your suggestions to colleagues and your thoughts about each child to their parents. If you are a doctor, you share your recommendations for better health to your patients.

Everyone is a presenter. Begin thinking of yourself as a presenter and your effectiveness will soar.

What informal presentations do you have within your organization?

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Communication - Leadership

Have You Committed Murder by PowerPoint?

Concordia Consulting’s monthly series on presentations skills continues this week. Last month, I shared information on preparing for a board meeting. The principles of preparation are the same whether you and your group are preparing for a board meeting, a sales meeting, or a staff meeting. Step one defined a clearly-stated purpose. Today we will consider the role of visuals in a presentation.

Too often when I work with a team on preparing a presentation, the first thing they do is head over to PowerPoint and start making slides. While visuals are critical, and can be helpful for both the presenter as well as the audience by adding structure to the presentation, the presentation must have structure first and visuals second.

So, step one is to formalize the purpose and put it in a prominent place the entire time you are writing and thinking about the presentation. Remember: a clear purpose for every meeting you hold is imperative for success. For example, “Lead fundraising efforts for new facility by finding donors and soliciting funds.”

Do your visuals:

  • Use pictures and graphics?
  • Keep words to a minimum*?
  • Contribute to the point you are making, especially if you are using animation?
  • Help to keep the audience’s attention?

*If anyone can read your PowerPoint and know your presentation, you’ve gone too far. Your visuals should enhance YOU and the presentation, they should not be the presentation. If there is a lot of text (perhaps financials or contraindications of a drug), provide supplementary text in a board book or handout.

For visuals to enhance, make sure each one:

  • Helps to support the purpose of the presentation
  • Is crisp and clear
  • Shows a graphic or picture that will help focus your audience (and you!)

If you aren’t great at creating visuals yourself, software programs can help. In addition to PowerPoint, Prezi creates engaging graphics for presentations.

Visuals help you stay focused, so I hope you will use them.

How do you like to use visuals?

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