Tag Archives: workplace culture

Conflict Resolution - Performance Management

How to Create a More Positive Workplace: Handling Disagreements

I conducted a virtual workshop recently on creating a more positive workplace. The insights of the thoughtful and engaged participants were phenomenal! In the weeks to come I will continue to share highlights from the program. After our first session examining what contributes to an ideal workplace, we moved on to handling disagreements. We discussed how to respond appropriately, and how to channel conflict to find common ground and build trust.Since conversations about disagreements can be uncomfortable and unproductive, here are some phrases to have in your toolbox to move the discussion further:

  • It would be helpful if…
  • This might move the project forward…
  • I agree with all these parts, so we just need to work through…

If you are feeling overwhelmed you might say:

  • I am unable to listen right now…
  • I would like to come back later when I can listen fully and be more receptive…
  • I think we need to stop for right now…

If values aren’t in alignment with doing the ethical or moral thing:

  • That surprises me because you are usually so exacting/concerned about the employees/careful about compliance….
  • Have you considered the repercussions…
  • We’re not that kind of a workplace…

And if you want to share your perspective you could say:

  • The story I am telling myself is…
  • What I am making up in my head is…

And most importantly, the best way to end discussions like this is with a genuine statement of collaboration such as: 

  • There’s a lot we do agree on such as…
  • While we don’t always agree, you help me see…
  • I hadn’t considered your perspective.
  • Thank you for taking this so seriously.
  • You always show me other angles.

 What are some ways you handle disagreements?

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Employee Engagement - Leadership

How to Create a More Positive Workplace: Building Connections

I conducted a virtual workshop recently on creating a more positive workplace. The insights of the thoughtful and engaged participants were phenomenal! In the weeks to come I will be sharing more highlights from the program. We discussed handling disagreements, forming good work habits, and charting a course for a positive future. 

Here are some of the take-aways from one of our ideal workplace discussions, focusing on the importance of building connections. 

  • In our current virtual world, we need to find new opportunities to get to know people and connect as human beings. Sometimes that might just be asking someone how they are doing, and then making time to listen to the answer.
  • Focus should be on behaviors that could diminish or erode stress.
  • If something doesn’t make sense to you, it just means that you don’t understand the other person’s motivations or background. It’s time to go to them and try to understand their point of view.
  • Everything we do all day long in both our personal and professional lives either connects us as human beings or disconnects us. This includes interactions through conversations, email, Zoom calls, and body language. The more we engage in disconnecting behaviors, the more we destroy trust. Connecting helps build our relationships.

How do you build connections in your workplace?

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Employee Engagement - Leadership

How to Create a More Positive Workplace: The Ideal Workplace

I conducted a virtual workshop last week on creating a more positive workplace. The insights of the thoughtful and engaged participants were phenomenal! In the weeks to come I will be sharing highlights from the program. We discussed handling disagreements, forming good work habits, and charting a course for a positive future.

Here are some of the take-aways from one of our first discussion points, “What makes an ideal workplace?”

  • Trust is a cornerstone of effective teams and work groups. 
  • All of the behaviors associated with an ideal workplace are factors in building trust.
  • The only way to build trust and build relationships is to go to the source, every time. When you talk about others, behind their backs, trust is diminished.
  • While a negative interaction could occur between two people, the others who observe will recognize that the behavior they are witnessing could also happen to them. Trust can be lost through this indirect group dynamic.
  • It is best to have course corrections in the moment. A little discomfort can build trust, although a lot of discomfort does not ever build trust.

What makes an ideal workplace for you?

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