I was facilitating a retreat last week and Nida, a participant, told me that her manager makes her absolutely crazy. As Nida described her manager, Adam, he did indeed sound like a jerk.
Adam sent directions for all of Nida’s tasks via email. Even when starting a new project that would last for months, Nida learned about the project via email. This would have been understandable if the two were across continents or time zones; in actuality, they sat across the hall from one another.
But that’s not all. Adam never recognized Nida; he didn’t tell her thank you for her work. As I questioned this, Nida twisted her computer screen so I could see it. Just as Nida said, there were a slew of messages from Adam, yet none of the completed tasks received a thank you…not even a “thx.”
Nida shared all the injustices with me. Adam piled on the work. He didn’t care about her as a person. He never offered appreciation. He didn’t recognize all the work Nida was performing. He didn’t want the office coverage to suffer so he never allowed Nida to take a Monday or Friday off; those were the days Adam saved for himself.
After listening and verifying Nida’s impressions with others in the organization, I learned that what Nida was alleging was true, or at least nearly true.
Nida said to me, “Can you fix Adam? After all, that is what you do, right?” She continued, “Can’t you write him up? Can’t you get him fired?”
Actually, I had to tell her, “No, I cannot.” One of my coaching colleagues says often, “There’s no law that says managers need to be considerate or kind. While it is the best practice, what’s acceptable in one organization may not be tolerated in the next.”
While I do try to help every level of employee to be more relational, more appreciative, and more collaborative, unless the organizational culture supports and sometimes demands a collaborative work environment, little if any change will occur.
When we stay in toxic environments, most of us become toxic ourselves. I know that has become true for Nida. She complained a lot, moved from task to task slowly, and completed her work always doing the minimum.
How about you? If you are so miserable, why are you still there?