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Nervous Laughter: What Leaders Normalize Creates Culture

Nervous Laughter: What Leaders Normalize Creates Culture

by MaryKS | Mar 3, 2026 | Conflict Resolution, Leadership, Uncategorized

In the spring of 2017, a former client flattered me by inviting me into his new company to work with their eleven person senior leadership team on culture. “They work well enough together,” he said. “But something’s missing.” We met several times discussing how to...
What Leaders Signal Before They Say a Word

What Leaders Signal Before They Say a Word

by MaryKS | Jan 21, 2026 | Leadership, Performance Management, Uncategorized

As I reflected on programs I presented in 2025, I realized that the three strongest programs I delivered had both something and someone important in common. They weren’t the same topic. They weren’t the same audience. But in each organization, the senior leaders did...
The Movable Middle: Where Culture Really Changes

The Movable Middle: Where Culture Really Changes

by MaryKS | Jan 13, 2026 | Employee Engagement, Performance Management, Uncategorized

At the end of the year, I hosted an introductory program for the Human Resources Bio Alliance, featuring two HR experts from Volunteers of America: Jane Cohen and Michael Beylo. They walked us through their experience implementing the Best Places to Work survey and...
Bah Humbug to Routines…and Happy New Year!

Bah Humbug to Routines…and Happy New Year!

by MaryKS | Dec 29, 2025 | Mindset, Performance Management, Uncategorized

Happy New Year! I’m skipping resolutions this year, and not because I’m feeling rebellious. It’s because I already made a meaningful shift back in October; I started a strength-training routine. And to my own surprise, it’s working. Or more accurately… I’m working....
“Help, I’ve Fallen and I Can’t Get Up”

“Help, I’ve Fallen and I Can’t Get Up”

by MaryKS | Sep 9, 2025 | Employee Engagement, Performance Management, Uncategorized

If you were around in the late 1980s, you probably remember this iconic commercial for a medical alert pendant. Mrs. Fletcher, the elderly woman featured, had fallen but was able to summon help with the push of a button. The ad struck a chord because we can all...
What to Say at a Conference When You Find Conferences Terrifying

What to Say at a Conference When You Find Conferences Terrifying

by MaryKS | Jul 1, 2025 | Mindset, Performance Management, Uncategorized

When I was coaching Charles, a confident, seasoned sales representative in the competitive healthcare industry, I didn’t expect to hear this: “I’m going to a conference next month, and I’m terrified.” Terrified? Of a conference? Charles wasn’t nervous about...
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