How to Lead Like a Leader When Others Mess Up
Last week, I wrote about what to do when you make a mistake. What about when you are a leader and someone on your team makes a mistake? A mistake can become bigger than it needs to be when a leader acts too strongly or harshly. The response to the initial mistake has...
When the Comments Become the Conversation
Over the past few weeks I have shared thoughts on workplace culture stemming from an incident during a program I was facilitating. The CEO made an off-hand and disrespectful comment about a colleague’s lunch, mocking curry for sure, and perhaps ethnicity. Then he...
Nervous Laughter: What Leaders Normalize Creates Culture
In the spring of 2017, a former client flattered me by inviting me into his new company to work with their eleven person senior leadership team on culture. “They work well enough together,” he said. “But something’s missing.” We met several times discussing how to...
New Year, New Intentional Language
At the start of each new year, many people choose a word to guide them—a focal point for clarity and intention. I’ve tried this practice before and found it useful. This year, I’m shifting gears. Instead of a single word, my focus is on an intention: having complete...
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