Tag Archives: challenges

Mindset

Porch Haircuts

I cut my husband Bill’s hair on the back porch last week so he wouldn’t need to see his barber while we are waiting out our turns to be vaccinated. Let’s just say that once it feels safe, he WILL return to the barber.

I heard myself say to Bill, “I preferred it when you had someone else do this for you and I just criticized your haircut when you came home.”

How many of us do the equivalent in our paid work?

It is often easier to criticize work we pay for than to acknowledge that we cannot competently do it ourselves.

Next time you catch yourself on the verge of a criticism, think about whether or not there is actually something constructive being added by your comment.

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Communication - Feedback and Recognition - Uncategorized

What An Affair

I have heard that once you are having an affair, it’s too late to save the marriage. I don’t know about this personally, but it makes sense.

Likewise, once an employee is actively looking for a new job, it’s hard to get him or her to remain in the existing position. One way to solve this dilemma is to conduct “Stay Interviews” every year in your organization. It can be done separately from the performance appraisal. If possible, about 6 months after the appraisal.  

A Stay Interview is exactly what it sounds like. It’s an interview to ask current employees at all levels what it would take to make sure they stay.

Stay Interviews are conducted to help managers understand why some employees stay and what factors might cause others to leave. Employee turnover is costly for organizations.

In an effective Stay Interview, managers ask standard, structured questions in a casual and conversational manner. Most Stay Interviews take less than half an hour.

Click here to find a sample Stay Interview. Please modify it to fit your organization’s needs. 

One word of caution: If your organization gathers this information, but doesn’t make significant changes recommended by the employees, the best employees will leave to find an organization that will value their expertise and listen to their needs.

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Communication - Feedback and Recognition

Exits Are Even More Informative Than Entrances

When employees leave organizations, they leave for different reasons. Whether they leave for a new opportunity or because the organization asked them to leave, they know things about the organization that need fixing.

Having an employee leave without knowing why, is like letting gold slip through your fingers. Even if you don’t like what they have to say, it’s important to note their perspective and make appropriate changes.

The best person to conduct an exit interview is someone who will listen to the exiting employee and who will be respectful and curious about their perspective without denying or refuting any part of it.  

At Concordia, we conduct oral exit interviews for organizations, and we customize this template for written interviews. Please adapt it to fit your organization’s needs.

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