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When Your Error Detection Sends Others Off the Deep End

When Your Error Detection Sends Others Off the Deep End

by Karen Snyder | May 29, 2018 | Mindset

As leaders, it’s our job to troubleshoot and solve problems. But sometimes this highly developed sense of error detection can go off the deep end. I think it happens to all of us and I can share an example. One weekend afternoon, back when our kids were young, my...
Vistas, Assumptions, and Insurance

Vistas, Assumptions, and Insurance

by Karen Snyder | May 23, 2018 | Conflict Resolution, Performance Management

        Last week I was talking with a director whom I will call Celeste, and she was very worried. She had delegated a project to Pete, and he wasn’t succeeding. He had missed every deadline. He didn’t understand the technical language and he...
Does Your Organization Promote Broom Riding?

Does Your Organization Promote Broom Riding?

by Karen Snyder | May 14, 2018 | Communication, Conflict Resolution

I heard him as I was walking down the hall, “I can’t believe you screwed that up! You are so incompetent! Now I will need to stay late! Aarrgghh!” As I entered the cubicle area, I saw him ride his broom into his office just as he slammed the door. (Okay, so I made the...

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