“That’s Just the Way He Is”
Last week, I wrote about a lunch moment that produced nervous laughter. When I later apologized to my sponsor for not being more assertive and questioning in the moment, he shrugged. “That’s just the way he is,” he assured me. According to Edgar Schein, the most...
Nervous Laughter: What Leaders Normalize Creates Culture
In the spring of 2017, a former client flattered me by inviting me into his new company to work with their eleven person senior leadership team on culture. “They work well enough together,” he said. “But something’s missing.” We met several times discussing how to...
Does Your Teammate Talk Too Much?
I was on a coaching call recently, and my client was agitated about her colleague. “Every time any topic comes up,” she said, “Pauline jumps in.” Pauline (name changed, of course) always contributes to everything. She shares her opinion in every discussion, even when...
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