When Your Phone Starts Thinking for You
Last week I had the opportunity to work with my son Jeffrey on his business. We went door to door meeting potential clients. Some people call that “cold calling”; I call it perseverance. What surprised me wasn’t the rejection. It was what I did in between. Between...
What Leaders Signal Before They Say a Word
As I reflected on programs I presented in 2025, I realized that the three strongest programs I delivered had both something and someone important in common. They weren’t the same topic. They weren’t the same audience. But in each organization, the senior leaders did...
The Science Behind “Thank You”
We all know appreciation feels good, but did you know that it’s also good business? A study by Quantum Workplace found that employees who believe they’ll be recognized are 2.7 times more likely to be highly engaged. Organizations with strong recognition cultures see...
The Power of Appreciation in Action
Last week, I had the privilege of working with a team that was new to me, yet led by someone I had previously coached. That connection made all the difference. From the moment I arrived, there was a foundation of trust and synergy that carried through the entire day....
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