The Drama of Unintended Consequences
This is a story of killing with kindness. Well, there isn’t any actual murder involved, but you’ll see what I mean. About 30 years ago, when I was the director of training for a large national bank, I had the privilege of working with a kind, conscientious, and...
Fun…at work?
Recently, my husband Bill and I were traveling home from New Orleans after visiting Katie, who is experiencing a new chapter in her life as a college freshman at Tulane University. We knew that we would get to the airport very early. I had decided to use the time in...
Good Cop, Bad Cop: A Lesson for Leaders
At the risk of giving the impression that I’m a terrible driver, I would like to tell you about two very different encounters I have had with traffic cops. One afternoon after flying back from a presentation, I found my car in the parking lot and then I hit the road,...
Blooms are not Incidental
A year ago, I needed to replace the walkway leading to my office. I called three landscapers to estimate the project. The first landscaper was affable enough, took some measurements, and left. The second assessed the area and then turned to me and said, “What...
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