What’s Going Right May Disappear

What’s Going Right May Disappear

  In organizations, we tend to focus on what is going wrong instead of what is going right. When we fail to pay attention to what’s going well, it can evaporate quickly. — Karen Snyder For more of Karen’s workplace wisdom, check out her book...
She Gave Me More Than My Wallet

She Gave Me More Than My Wallet

On April 28, 2018, I was driving home from a speaking engagement with the Training Officers Consortium. I spoke on how to resolve conflict in the workplace and then I packed up my bags and started driving. It was pouring; not one of those gentle spring rains, but a...
Policies Will Never Hide True Philosophies

Policies Will Never Hide True Philosophies

I have respected my colleague Joe Mull ever since I met him. I follow his blog and this weekend he alerted his readers to this article from Inc. magazine. It discusses an executive’s email that garnered a wider than expected distribution, and the resulting fallout...
The Importance of Feedback

The Importance of Feedback

The more specific, the more terrific! You can’t improve if you don’t know what you’re doing wrong. In reality, many of us complain about underachieving co-workers, but we don’t give them the type of explicit feedback they need to do their jobs...