Author Archives: Karen Snyder

Mindset - Performance Management


11292069_sI had an appointment with a manager today.
She had a cell phone.
She had a desk phone with caller ID and three lines She wore a beeper.
She carried a Blackberry.

During our 90 minutes together, each time a device rang or beeped, she responded. Although she responded to each of the 12 summonses in less than a minute, I left our meeting feeling jangled.

The next person I met with closed his office door as he came to greet me. He turned off the ringer on his phone, then looked up, and made eye contact. We covered our agenda. He took notes. We were not interrupted.

After 45 productive, business-focused minutes (and 10 minutes of chatting), I left feeling informed and connected.

Is it always responsible to be responsive?
Are you ever wired instead of connected?

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To Give Love and Be Loved

My great aunt will be 96 this month.
Her only child died last November.
He was in his seventies.My aunt is doing quite well.
She gets up every day.
She dresses herself.
She walks, or as my kids say, she scuffles.
She eats her meals in the senior center.
She gives. She listens. She loves.
She smiles at everyone who lives and works in the center.

She is alert.
She is vital.
She is not in denial.

When I am down, or overwhelmed or stressed,
or when I have a challenging decision to make,
I visit her.

I have asked her how she manages her losses.
She says managing stress is quite simple:

Life is not perfect.
Not everyone is kind, but everyone needs kindness.
Control what you can control (which is very little),
Let go of everything else.

Keep life’s routines. Get dressed. Exercise. Be spiritual.
Give love every day.
It always comes back.

When I teach stress management, I hear about alcoholism, abusive relationships, money worries, failed health, job problems.

I know my aunt is right–managing stress is simple.
Knowing, however, is different from doing.

May you live to be vibrant at 96,
To give love and be loved by those around you.


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Diversity and Inclusion

Fruit Loops

6501597_sI still remember the first time I noticed fall. I must have been four or five years old. I was with my family driving through the Blue Ridge Mountains, and I, through some miracle (or, more likely, maternal intervention), was sitting by the door, nose pressed against the window.

“It looks just like a bowl of Fruit Loops,” my brother Rick said.

“Why are the trees all different colors?” I asked. “Why are some of them still green? Why are there red ones and yellow ones and orange ones?”

My mother didn’t go into detail about chlorophyll and day length. She just said, “The forest has lots of different kinds of trees, and when it gets colder and there’s less sunshine, they all respond in different ways.

Another brother chimed in, “It’s a good thing they’re different, or fall would just look like Rice Crispies!”

Whenever I present a program about diversity, I remember that eye-opening drive in the mountains. People often equate diversity training with ethnic diversity in the workplace. That’s profoundly important, and essential.

But I like to remember, and include in the discussion, that all kinds of diversity–different backgrounds, work styles, attitudes, and perspectives–improve an organization’s ability to respond to change, and to meet the needs of their diverse customers. Just like trees, people come in different kinds, and respond differently to their environment.

So look around you. Do you see Fruit Loops, or Rice Crispies?

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