Tape and W-D40

Tape and W-D40

by | Jan 26, 2016 | Communication

Last week I taught presentations skills. Just as we were beginning the first break, someone new came in. “I couldn’t sign up for this class,” she said, “but I hope you’ll help me anyway. I’m speaking at a conference next week. Do...
Wired

Wired

by | Jan 26, 2016 | Mindset, Performance Management

I had an appointment with a manager today. She had a cell phone. She had a desk phone with caller ID and three lines She wore a beeper. She carried a Blackberry. During our 90 minutes together, each time a device rang or beeped, she responded. Although she responded...
Fruit Loops

Fruit Loops

by | Jan 26, 2016 | Diversity and Inclusion

I still remember the first time I noticed fall. I must have been four or five years old. I was with my family driving through the Blue Ridge Mountains, and I, through some miracle (or, more likely, maternal intervention), was sitting by the door, nose pressed against...
Make Lemonade

Make Lemonade

by | Jan 26, 2016 | Mindset

Julie and I went to college together. When others saw lemons, Julie made lemonade. It’s not that Julie had fewer challenges than the rest of us, It’s that Julie wrote the book on turning challenges into opportunities. These days, Julie and I don’t...
Rose-Colored Glasses

Rose-Colored Glasses

by | Jan 26, 2016 | Mindset

Last week I was training a group of managers in coaching and feedback skills. We were talking about – rather, I was talking about – how they could use these skills to manage poor performance. They weren’t listening. Instead, they were saying things...