Make Lemonade
Julie and I went to college together. When others saw lemons, Julie made lemonade. It’s not that Julie had fewer challenges than the rest of us, It’s that Julie wrote the book on turning challenges into opportunities. These days, Julie and I don’t...
Rose-Colored Glasses
Last week I was training a group of managers in coaching and feedback skills. We were talking about – rather, I was talking about – how they could use these skills to manage poor performance. They weren’t listening. Instead, they were saying things...
Are You Using the Right Signs?
One warm weekend this spring, we went to the beach. My four-year-old daughter and I walked down the boardwalk. We passed a new shop glowing with fresh white paint. Vibrant red geraniums sat on windowsills framed in blue gingham curtains. Through the doorway I could...
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