The More Specific, The More Terrific

The More Specific, The More Terrific

by | Mar 2, 2017 | Feedback and Recognition

You can’t improve if you don’t know what you’re doing wrong. Makes sense, doesn’t it? Many of us complain about underachieving co-workers, but don’t give them the type of feedback they need to do their jobs better.   Let me give you an example: Several years ago,...
Pay No Attention to the Pink Elephant

Pay No Attention to the Pink Elephant

by | Mar 2, 2017 | Communication

Pay No Attention to the Pink Elephant.  At a recent retreat of senior-level managers, we started the day with a yoga session.  What a positive way to open a meeting, don’t you think? The instructor arrived early, set up the room, and greeted the participants as...
I Prefer a Carrot, Thanks!

I Prefer a Carrot, Thanks!

by | Feb 18, 2017 | Performance Management

I always build group discussion into my training programs; it helps reinforce the messages and ensures we’ve delivered everything participants need. But I must say, there are many moments when I think to myself, “I couldn’t have said it better...
Tape and W-D40

Tape and W-D40

by | Jan 26, 2016 | Communication

Last week I taught presentations skills. Just as we were beginning the first break, someone new came in. “I couldn’t sign up for this class,” she said, “but I hope you’ll help me anyway. I’m speaking at a conference next week. Do...
Wired

Wired

by | Jan 26, 2016 | Mindset, Performance Management

I had an appointment with a manager today. She had a cell phone. She had a desk phone with caller ID and three lines She wore a beeper. She carried a Blackberry. During our 90 minutes together, each time a device rang or beeped, she responded. Although she responded...
Karen Snyder
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