So You Want To Be a Rock Star?
I just came back from a big adventure and am eager to share my experiences and pictures with you, but for now there’s a more immediate message. I had just returned to the US (and this time zone!) Sunday night when I joined millions of other Americans to watch the...
Who Cares What’s In Your Head?
When I arrived at my destination to conduct a recent in-person training, Sui was in the parking spot next to me. She greeted me warmly and stood at my hatchback while I unloaded my cart, lunch, flip chart, and other materials. As I was checking to make sure that I...
When Colleagues Bicker
We like to think that employees are adults, that colleagues will all get along, and that everyone will focus on the organization’s goals and be united, but that is not the case in many work environments. While driving to a conference, my colleague Donna Cutting and I...
Seeing Half of the Story
One of our clients was kind enough to send me what he experienced after I wrote an article about the importance of feedback and compliments. “Once I paid what I thought was a huge compliment to a Director of Nursing about a member of her nursing staff. As a physician,...
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