What Happens When Appreciation Fails?
Recognition when delivered poorly can destroy trust! Research tells us that recognition is only effective when it’s personal, timely, and fair1. A delayed or generic “Great work!” may feel nice for a moment, but rarely changes how people feel about their job. In fact,...
Boost Your Team’s Success with the Start, Stop, Continue (SSC) Exercise
Recently I had the opportunity to facilitate the Start, Stop, Continue (SSC) exercise with a division in a pharmaceutical company, and wow — what an experience! The team took the process seriously, and the result was a practical, actionable list that will guide their...
Work Ethic and Values Clash: How Coaching Can Help!
In this ongoing series on work ethic, I was reminded of the time I worked with Sangita. Sangita was a very capable chemist, working in a lab. She was known for her analytical skills, her ability to solve problems, and her dedication to science. There was only one...
Does Your Organization’s Culture Promote Leadership and Mentorship?
Part of being a good mentor in the workplace is reaching out to the people who made an impact on you in your life and letting them know. It’s never too late to say, “You made a difference for me!” — Karen Snyder For more of Karen’s...
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