Wired
I had an appointment with a manager today. She had a cell phone. She had a desk phone with caller ID and three lines She wore a beeper. She carried a Blackberry. During our 90 minutes together, each time a device rang or beeped, she responded. Although she responded...
Make Lemonade
Julie and I went to college together. When others saw lemons, Julie made lemonade. It’s not that Julie had fewer challenges than the rest of us, It’s that Julie wrote the book on turning challenges into opportunities. These days, Julie and I don’t...
Rose-Colored Glasses
Last week I was training a group of managers in coaching and feedback skills. We were talking about – rather, I was talking about – how they could use these skills to manage poor performance. They weren’t listening. Instead, they were saying things...
Beginnings
Sometimes it’s hard for me to start things. Like this newsletter. First, I wanted to find just the right focus. Then I was worried about format. Would your company consider this to be spam? Would you? (That’s why we made it SO easy for you to go to the...
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