How to Lead Like a Leader When Others Mess Up
Last week, I wrote about what to do when you make a mistake. What about when you are a leader and someone on your team makes a mistake? A mistake can become bigger than it needs to be when a leader acts too strongly or harshly. The response to the initial mistake has...
When You Mess Up at Work (Because You Will)
I stepped in it this week. Interestingly, I was also hired as a coach by a leader who also, in a very different way, made a big mistake. We all make mistakes, some of us more than others. So how can we prepare, learn from them, and recover well? Over the years, I’ve...
The Signal Leaders Send
The last two weeks, we examined how a comment, nervous laughter, and the phrase “that’s just the way he is” created a culture that valued harmony over honesty. I was reminded of this situation recently, when after the winter Olympics I watched a public leadership...
“That’s Just the Way He Is”
Last week, I wrote about a lunch moment that produced nervous laughter. When I later apologized to my sponsor for not being more assertive and questioning in the moment, he shrugged. “That’s just the way he is,” he assured me. According to Edgar Schein, the most...
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