Honoring Those Who Have Died in Military Service

Honoring Those Who Have Died in Military Service

I just love it when I “catch” employees doing their work with love. Several years ago, I witnessed a park ranger standing in 95 degree heat and humidity. All day long she moved her ladder to the spot where a friend or relative could see the name of their loved...
You Can’t Fake Nice

You Can’t Fake Nice

An employee in a meeting I was facilitating felt comfortable telling her colleagues “I am nice at home, but I don’t have time to be nice at work.” “What?!” I thought.   As much as we sometimes think we have split personalities – that we are funny with friends, but...
She Gave Me More Than My Wallet

She Gave Me More Than My Wallet

On April 28, 2018, I was driving home from a speaking engagement with the Training Officers Consortium. I spoke on how to resolve conflict in the workplace and then I packed up my bags and started driving. It was pouring; not one of those gentle spring rains, but a...
Commit to a Complaint-Free Day

Commit to a Complaint-Free Day

“Complaining about a problem without posing a solution is called whining.” — Theodore Roosevelt  Research shows that habitual complaining affects us mentally, emotionally, and physically. Complaints are negative by nature and expressing that...