You Can’t Fake Nice

You Can’t Fake Nice

An employee in a meeting I was facilitating felt comfortable telling her colleagues “I am nice at home, but I don’t have time to be nice at work.” “What?!” I thought.   As much as we sometimes think we have split personalities – that we are funny with friends, but...
What’s Going Right May Disappear

What’s Going Right May Disappear

  In organizations, we tend to focus on what is going wrong instead of what is going right. When we fail to pay attention to what’s going well, it can evaporate quickly. — Karen Snyder For more of Karen’s workplace wisdom, check out her book...
She Gave Me More Than My Wallet

She Gave Me More Than My Wallet

On April 28, 2018, I was driving home from a speaking engagement with the Training Officers Consortium. I spoke on how to resolve conflict in the workplace and then I packed up my bags and started driving. It was pouring; not one of those gentle spring rains, but a...