Have You Listened to Yourself Lately?
While reviewing a 360 degree feedback assessment with a senior leader a few days ago, I was showing him the section where he rates himself and then his manager, his colleagues, and his direct reports all assess him on the same quality. Whether the rating criteria was...
Seeing Half of the Story
One of our clients was kind enough to send me what he experienced after I wrote an article about the importance of feedback and compliments. “Once I paid what I thought was a huge compliment to a Director of Nursing about a member of her nursing staff. As a physician,...
When What You Think Should Work Doesn’t
www.savagechickens.com This cartoon has always cracked me up! It reminds me that some of the suggestions I make in programs and during coaching don’t always work the way they were intended. For instance, I suggested to one leader that he walk around more and get...
The Nine-to-One Ratio
One of the managers with whom I work regularly, Steve, reminds me that he does compliment his employees. He does! It’s true and I hear him. The problem is, when he does compliment them, his employees are so downtrodden that they barely hear him. They are so accustomed...
Recent Comments