Mistakes Happen

Mistakes Happen

I sometimes comment to colleagues and clients that mistakes are inevitable, and recently I’ve experienced that in my own work. A few weeks ago I posted a short article to an online group, and sharp-eyed readers were quick to point out a spelling error. I referred to a...
Seeing Half of the Story

Seeing Half of the Story

One of our clients was kind enough to send me what he experienced after I wrote an article about the importance of feedback and compliments. “Once I paid what I thought was a huge compliment to a Director of Nursing about a member of her nursing staff. As a physician,...
The Importance of Feedback

The Importance of Feedback

The more specific, the more terrific! You can’t improve if you don’t know what you’re doing wrong. In reality, many of us complain about underachieving co-workers, but we don’t give them the type of explicit feedback they need to do their jobs...
Karen Snyder
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