The Nine-to-One Ratio
One of the managers with whom I work regularly, Steve, reminds me that he does compliment his employees. He does! It’s true and I hear him. The problem is, when he does compliment them, his employees are so downtrodden that they barely hear him. They are so accustomed...
What An Affair
I have heard that once you are having an affair, it’s too late to save the marriage. I don’t know about this personally, but it makes sense. Likewise, once an employee is actively looking for a new job, it’s hard to get him or her to remain in the existing position....
Exits Are Even More Informative Than Entrances
When employees leave organizations, they leave for different reasons. Whether they leave for a new opportunity or because the organization asked them to leave, they know things about the organization that need fixing. Having an employee leave without knowing why, is...
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